The Best Dialpad Alternative For Chat-First Support
Discover why Dialpad users are switching to BotDesk. Get advanced AI agents, fair pricing, and omni-channel support that scales with your growth.
Voice is Hard to Scale
Dialpad was built for the past. BotDesk delivers the AI-native speed, flexibility, and automation modern teams need to delight their customers.
Linear Scaling
Voice support scales linearly with headcount. AI support scales exponentially for your business without hiring human agents now.
Time Zone Issues
Dialpad requires humans awake in every timezone. BotDesk AI is awake 24/7 to resolve every customer query from anywhere starting now.
Transcripts ≠ Data
Reading call transcripts is very slow for any team. Structured ticket data in BotDesk is instant and easy for your business today.
Skip Dialpad's Limits
BotDesk provides every feature you need to automate support effortlessly. Enjoy powerful AI tools without the complexity or hidden costs of others.
Asynchronous
Pace
Chat allows agents to think and research before replying. Voice demands instant answers.
Deflection
AI
Stop the question from reaching an agent at all with our Generative AI.
Multichannel
Experience One Inbox For Your Team
Manage every digital touchpoint in one place.
Customer History
Experience Context For Your Team
See every past ticket, page visit, and click instantly.
Pricing
Value
Get all features for one price. No "usage" surprises.
Self-Serve
Experience Empower For Your Team
Give customers a portal to check their own ticket status.
BotDesk vs Dialpad
See exactly how BotDesk outperforms the competition. Compare features, pricing, and capabilities side-by-side to make the smartest choice for you.
Why Businesses Switch To BotDesk
Join thousands of teams choosing BotDesk. Experience the perfect balance of power, simplicity, and value that modern businesses demand for growth.
Pros of BotDesk
- Relaxed
- Included
- Unified
- Rich
- Simple
- Portal
Cons of Dialpad
- Linear Scaling: Voice support scales linearly with headcount. AI support scales exponentially for your business without hiring human agents now.
- Time Zone Issues: Dialpad requires humans awake in every timezone. BotDesk AI is awake 24/7 to resolve every customer query from anywhere starting now.
- Transcripts ≠ Data: Reading call transcripts is very slow for any team. Structured ticket data in BotDesk is instant and easy for your business today.
The Bottom Line: If you want a modern, AI-first customer support tool that handles Dialpad's complexity without the high enterprise price tag, BotDesk is the logical choice for your team. With WhatsApp integration and relaxed, it's built for 2026 and beyond.
Switch From Dialpad To BotDesk
Switching from Dialpad is effortless. We import your data instantly so you can upgrade your support system without any downtime or complex setup.
Switch From Dialpad To Botdesk
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Train
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Switch
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Frequently Asked Questions
Common questions about switching from Dialpad to BotDesk. See how to import your data and start saving today.
We focus on chat resolution. Tools like Loom or Zoom can be linked if needed.
Loved By Support Teams
See what our clients have to say about BotDesk. Join thousands of satisfied companies that are automating support and growing faster today.
"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."
"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."
"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."
Stop Drowning In Tickets. Start Resolving Them Instantly.
Join 200+ companies using BotDesk to automate 80% of customer questions while keeping a human touch.