We've all been there. You have a simple question for a company, but finding an answer feels like an obstacle course. You're forced to dig through outdated FAQs, chat with a bot that doesn't understand context, or wait 48 hours for an email reply that asks for your order number again.
For businesses, it's not much better. You want to help your customers, but you're drowning in tickets. Hiring more agents destroys your margins. So you settle for "good enough" support, knowing comfortably that it's actually frustrating your users.
This compromise helps no one. It burns out your team and alienates your customers.
BotDesk was born from a refusal to accept this status quo. We believe that great service shouldn't be a luxury reserved for Fortune 500 companies with massive call centers.
We believe AI is the great equalizer. It allows a two-person startup to offer 24/7 instant support in 50 languages. It lets a mid-sized e-commerce store handle Black Friday spikes without hiring temporary staff.
But technology alone isn't the answer. Technology must be human-centric. It should handle the repetitive, boring tasks so that your human team can focus on what they do best: empathy, complex problem solving, and building relationships.
Enterprise software is notoriously bloated. We fight against "feature creep" every day. If a feature requires a training manual to use, we redesign it. We measure success by how quickly a new user can see value, not by how many buttons we can fit on the screen.
No hidden fees. No "Contact Sales" for basic pricing. No locking your data hostage. We build trust by being open about what our AI can do and, more importantly, what it cannot do. We believe honest limitations are better than overhyped promises.
Powerful tools should be accessible to all. Whether you're a solopreneur in Madrid or a SaaS team in San Francisco, you deserve the same quality of infrastructure. We optimize for efficiency so we can pass those savings on to you.
We automate conversations, not relationships. We design our AI to know when to step back and hand over to a human. We are not here to replace your support team; we are here to give them superpowers.
I didn't start BotDesk because I loved chatbots. I started it because I hated bad customer service. I hated waiting on hold. I hated "submit a ticket and pray."
I explored the market and saw a massive gap: existing tools were either cheap and terrible, or powerful and unaffordable. There was no middle ground for the ambitious, growing business that cared about quality.
So we built it. We built BotDesk to be the tool I always wanted to use. A tool that respects your time, respects your customers, and respects your budget.
We are just getting started, and we are honored to have you on this journey with us.
Pau Berenguer
Founder, BotDesk
Join 200+ companies using BotDesk to automate 80% of customer questions while keeping a human touch.