1. Introduction
BotDesk ("we," "our," or "us") is committed to protecting your privacy and dealing with your data in a transparent, secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our platform, use our AI chatbot services, or interact with our website.
By using BotDesk, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services immediately.
2. Information We Collect
We collect information to provide better services to all our users. This includes:
2.1 Information You Provide
- Account Registration: Name, email address, company name, and password.
- Billing Information: Credit card details and billing address (processed securely by our payment provider, Stripe).
- Customer Content: Documents, text, FAQs, and knowledge base materials you upload to train your AI agents.
- Communications: The content of messages you send to us via support channels or email.
2.2 Automatically Collected Information
- Usage Data: Pages visited, time spent on the platform, and features used.
- Technical Data: IP address, browser type, operating system, and device identifiers.
- Cookies & Tracking: We use cookies to maintain your session and preferences.
3. How We Use Your Information
We do not sell your personal data. We use your information to:
- Provide Service: Operate, maintain, and improve the BotDesk platform.
- AI Training: Process your uploaded content to generate accurate AI responses (this data is isolated to your account).
- Communication: Send you technical notices, updates, security alerts, and support messages.
- Billing: Process payments and send invoices.
- Security: Monitor for fraudulent activity and protect the integrity of our platform.
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist with hosting (e.g., Vercel, AWS), payment processing (Stripe), and AI inference (e.g., OpenAI). These providers have access to your data only to perform specific tasks on our behalf and are obligated to protect it.
- Legal Requirements: If required by law, subpoena, or legal process.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.
5. International Data Transfers
BotDesk operates globally. Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
6. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Account data is deleted 30 days after you close your account.
7. Security
The security of your data is important to us, but remember that no method of transmission over the Internet is 100% secure. We use commercially reasonable means, including encryption at rest and in transit, to protect your personal data.
8. Your Rights
Depending on your location, you may have the following rights:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate.
- Erasure: The right to request that we erase your personal data ("Right to be Forgotten").
- Restriction: The right to request that we restrict the processing of your personal data.
- Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you.
To exercise these rights, please contact us at privacy@botdesk.co.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us via email.
Email: privacy@botdesk.co