The Best Document360 Alternative With AI Knowledge
Discover why Document360 users are switching to BotDesk. Get advanced AI agents, fair pricing, and omni-channel support that scales with your growth.
Paying for Storage vs Paying for Solutions
Document360 was built for the past. BotDesk delivers the AI-native speed, flexibility, and automation modern teams need to delight their customers.
Expensive Hosting
Starting at $149 per month for meaningful features is a lot. That is a steep price for a simple website with text on it today now.
Passive Search
Users have to search, read, and interpret. If they get it wrong, they open a ticket anyway. BotDesk AI resolves the issue for users.
No Chat Capabilities
Document360 integrates with chat tools but is not one itself. You need two separate subscriptions for your support team starting now.
Skip Document360's Limits
BotDesk provides every feature you need to automate support effortlessly. Enjoy powerful AI tools without the complexity or hidden costs of others.
Active AI Agent
Don't Just Host Docs, Help Users
BotDesk ingests your articles and uses them to answer diverse questions on WhatsApp, Email, or Web Chat automatically.
All-in-One Platform
Consolidate Your Entire Tech Stack
Why pay for a KB tool and a separate Chat tool? BotDesk gives you both ensuring your AI Is always in sync with your docs.
Actionable Support
Do More Than Just Explain Solutions
An article can explain how to get a refund. BotDesk can actually process it for the customer right in the chat.
Omnichannel Delivery
Meet Your Customers Anywhere They Are
Your knowledge shouldn't be trapped on a website. BotDesk delivers your answers wherever your customers are.
Smart Suggestions
Deliver Better Answers At Scale Now
BotDesk understands the user's problem and suggests the right solution, even if they use different words than your article title.
Simple, Predictable Fixed Pricing
Save Over 80% On Your Monthly Bill
Get a better solution for a fraction of the price. Stop paying the "Enterprise Tax" for simple hosting.
BotDesk vs Document360
See exactly how BotDesk outperforms the competition. Compare features, pricing, and capabilities side-by-side to make the smartest choice for you.
Why Businesses Switch To BotDesk
Join thousands of teams choosing BotDesk. Experience the perfect balance of power, simplicity, and value that modern businesses demand for growth.
Pros of BotDesk
- Answers questions 24/7
- KB + Chat + AI
- Refunds, Scheduling
- WhatsApp, IG, Web
- Context-aware
- Starts at $29/mo
Cons of Document360
- Expensive Hosting: Starting at $149 per month for meaningful features is a lot. That is a steep price for a simple website with text on it today now.
- Passive Search: Users have to search, read, and interpret. If they get it wrong, they open a ticket anyway. BotDesk AI resolves the issue for users.
- No Chat Capabilities: Document360 integrates with chat tools but is not one itself. You need two separate subscriptions for your support team starting now.
The Bottom Line: If you are looking for a modern, AI-first support tool that handles Document360's complexity without the high price tag, BotDesk is the logical choice. With native WhatsApp integration and answers questions 24/7, it's built for 2026 and beyond.
Switch From Document360 To BotDesk
Switching from Document360 is effortless. We import your data instantly so you can upgrade your support system without any downtime or complex setup.
Switch From Document360 To Botdesk
Export your existing data easily and we will import everything to train your AI agent instantly. It is fast, secure, and requires no coding.
Deploy Widget
Replace your old widget with BotDesk and start automating support instantly. Enjoy a seamless transition for your team and customers starting now.
Cancel Document360
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Frequently Asked Questions
Common questions about switching from Document360 to BotDesk. See how to import your data and start saving today.
No. BotDesk provides a public, indexable page for your Help Center, so you keep your SEO benefits while adding AI chat.
Loved By Support Teams
See what our clients have to say about BotDesk. Join thousands of satisfied companies that are automating support and growing faster today.
"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."
"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."
"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."
Stop Drowning In Tickets. Start Resolving Them Instantly.
Join 200+ companies using BotDesk to automate 80% of customer questions while keeping a human touch.