The Best Gorgias Alternative That Goes Beyond E-commerce
Discover why Gorgias users are switching to BotDesk. Get advanced AI agents, fair pricing, and omni-channel support that scales with your growth.
Gorgias Penalizes Your Success
Gorgias was built for the past. BotDesk delivers the AI-native speed, flexibility, and automation modern teams need to delight their customers.
Pay Per Ticket
You have a monthly cap on tickets. Go over it, and you pay extra fees. A busy holiday season can double your bill for your business now.
AI is Expensive
Gorgias automation features often come as expensive add-ons or require higher tiers, increasing the cost for your team starting now.
Legacy Interface
The interface is powerful but dense. Onboarding new support agents takes too much time and training for your entire support team now.
Skip Gorgias's Limits
BotDesk provides every feature you need to automate support effortlessly. Enjoy powerful AI tools without the complexity or hidden costs of others.
Unlimited Tickets
Flat Pricing Forever For Your Team
Never worry about overages again. Our Standard and Growth plans include unlimited conversations. Sell as much as you want.
Native Shopify Action
The Best Refunds & Edits Solution
Like Gorgias, BotDesk integrates deeply with Shopify. Your AI agent can check status, refund orders, and cancel items instantly.
AI Agent Included
Automate 24/7 For Scale And Growth
BotDesk's AI is built-in, not an add-on. Train it on your policy PDFs and let it handle "Where is my order?" questions automatically.
WhatsApp & Instagram
Experience Social Commerce Ready
Sell and support directly on social media. BotDesk unifies WhatsApp, IG DMs, and Messenger in one view.
User-Friendly UI
Zero Training Needed For Your Team
Our modern interface is intuitive. New agents can start closing tickets in minutes, not days.
Custom Actions
The Best Connect Anything Solution
Need to check a warranty in a custom database? BotDesk Actions can connect to any API, not just Shopify.
BotDesk vs Gorgias
See exactly how BotDesk outperforms the competition. Compare features, pricing, and capabilities side-by-side to make the smartest choice for you.
Why Businesses Switch To BotDesk
Join thousands of teams choosing BotDesk. Experience the perfect balance of power, simplicity, and value that modern businesses demand for growth.
Pros of BotDesk
- No ticket caps
- Deep Shopify controls
- Core AI features included
- Unified social inbox
- Modern, fast UI
- Universal API Actions
Cons of Gorgias
- Pay Per Ticket: You have a monthly cap on tickets. Go over it, and you pay extra fees. A busy holiday season can double your bill for your business now.
- AI is Expensive: Gorgias automation features often come as expensive add-ons or require higher tiers, increasing the cost for your team starting now.
- Legacy Interface: The interface is powerful but dense. Onboarding new support agents takes too much time and training for your entire support team now.
The Bottom Line: If you are looking for a modern, AI-first support tool that handles Gorgias's complexity without the high price tag, BotDesk is the logical choice for your team. With native WhatsApp integration and no ticket caps, it's built for 2026 and beyond.
Switch From Gorgias To BotDesk
Switching from Gorgias is effortless. We import your data instantly so you can upgrade your support system without any downtime or complex setup.
Switch From Gorgias To Botdesk
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Import Macros
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Train AI
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Switch Widget
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Scale Freely
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Frequently Asked Questions
Common questions about switching from Gorgias to BotDesk. See how to import your data and start saving today.
Yes, we have deep integration. You can see order history, tracking numbers, and even refund orders directly from the chat.
Loved By Support Teams
See what our clients have to say about BotDesk. Join thousands of satisfied companies that are automating support and growing faster today.
"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."
"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."
"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."
Stop Drowning In Tickets. Start Resolving Them Instantly.
Join 200+ companies using BotDesk to automate 80% of customer questions while keeping a human touch.