The Best Groove Alternative With AI-Powered Inbox
Discover why Groove users are switching to BotDesk. Get advanced AI agents, fair pricing, and omni-channel support that scales with your growth.
Organization vs. Automation
Groove was built for the past. BotDesk delivers the AI-native speed, flexibility, and automation modern teams need to delight their customers.
Manual Replies
Even with canned replies, an agent has to read, select, and send every single response. That takes too much time for your entire team.
Passive Knowledge Base
Groove has a knowledge base, but it does not actively answer questions. Customers have to search it themselves for every single problem.
Scaling Costs
As you get more emails, you need to hire more agents. With BotDesk, you just let the AI handle more work for your entire business today.
Skip Groove's Limits
BotDesk provides every feature you need to automate support effortlessly. Enjoy powerful AI tools without the complexity or hidden costs of others.
AI Auto-Responder
Experience Answers, Not Receipts
Groove sends "We received your email". BotDesk sends "Here is the solution to your problem" instantly.
Generative Drafting
Write Faster For Scale And Growth
For complex issues, BotDesk pre-writes the reply for your agent. They just review and send.
Omnichannel
Unified Dashboard With Native AI
Groove struggles outside of email. BotDesk natively handles WhatsApp, Instagram, and Live Chat.
Reporting
Deep Insights For Scale And Growth
Know WHAT people are asking about, not just how fast you typed a reply.
Pricing
Better Value For Scale And Growth
Get AI, Chat, and Knowledge Base for a price comparable to Groove's basic shared inbox.
Setup
Just As Easy For Scale And Growth
Switching is instant. Just forward your email to BotDesk and we start processing.
BotDesk vs Groove
See exactly how BotDesk outperforms the competition. Compare features, pricing, and capabilities side-by-side to make the smartest choice for you.
Why Businesses Switch To BotDesk
Join thousands of teams choosing BotDesk. Experience the perfect balance of power, simplicity, and value that modern businesses demand for growth.
Pros of BotDesk
- Resolution Focused
- Drafts for Agents
- Social + Chat
- Topic Analysis
- More Features
- One forwarding rule
Cons of Groove
- Manual Replies: Even with canned replies, an agent has to read, select, and send every single response. That takes too much time for your entire team.
- Passive Knowledge Base: Groove has a knowledge base, but it does not actively answer questions. Customers have to search it themselves for every single problem.
- Scaling Costs: As you get more emails, you need to hire more agents. With BotDesk, you just let the AI handle more work for your entire business today.
The Bottom Line: If you want a modern, AI-first customer support tool that handles Groove's complexity without the high price tag, BotDesk is the logical choice for your team. With WhatsApp integration and resolution focused, it's built for 2026 and beyond.
Switch From Groove To BotDesk
Switching from Groove is effortless. We import your data instantly so you can upgrade your support system without any downtime or complex setup.
Switch From Groove To Botdesk
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Ingest Help Center
Export your existing data easily and we will import everything to train your AI agent instantly. It is fast, secure, and requires no coding.
Auto-Pilot
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Frequently Asked Questions
Common questions about switching from Groove to BotDesk. See how to import your data and start saving today.
Yes! We have all the shared inbox features: assignment, notes, status. But we add an AI layer on top.
Loved By Support Teams
See what our clients have to say about BotDesk. Join thousands of satisfied companies that are automating support and growing faster today.
"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."
"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."
"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."
Stop Drowning In Tickets. Start Resolving Them Instantly.
Join 200+ companies using BotDesk to automate 80% of customer questions while keeping a human touch.