The Best Headway Alternative With Support + Changelog
Discover why Headway users are switching to BotDesk. Get advanced AI agents, fair pricing, and omni-channel support that scales with your growth.
Who Reads Changelogs?
Headway was built for the past. BotDesk delivers the AI-native speed, flexibility, and automation modern teams need to delight their customers.
Low Visibility
Users have to actively click a small widget to see your updates. Most users ignore it and miss your new features starting today now.
No Real-time Alert
Headway is great for a history log, but bad for breaking news or urgent alerts that need to pop up for your entire support team today.
Disconnected from Support
If a user has a question about an update, they cannot ask the changelog. They have to open a separate ticket for your support team now.
Skip Headway's Limits
BotDesk provides every feature you need to automate support effortlessly. Enjoy powerful AI tools without the complexity or hidden costs of others.
Proactive Announcements
Ensure They See It For Your Team
BotDesk allows you to send a chat message to all active users announcing a new feature. 10x higher visibility than a changelog badge.
Interactive Updates
Start A Conversation For Your Team
When you announce a feature, users can reply instantly to ask how it works or give feedback. The conversation happens right there.
Targeted Messaging
Experience Right Message, Right User
Send API updates only to developers, and UI updates to marketers. BotDesk knows who is who.
Omnichannel Reach
Reach Them Offline For Your Team
If they aren't on your app, Headway can't reach them. BotDesk can send an email summary or WhatsApp alert.
All-in-One Value
Simplify Your Stack For Your Team
Why have a support tool AND a changelog tool? BotDesk handles both communication streams.
BotDesk vs Headway
See exactly how BotDesk outperforms the competition. Compare features, pricing, and capabilities side-by-side to make the smartest choice for you.
Why Businesses Switch To BotDesk
Join thousands of teams choosing BotDesk. Experience the perfect balance of power, simplicity, and value that modern businesses demand for growth.
Pros of BotDesk
- Push to Chat
- Reply to Update
- User Segments
- Email + WhatsApp
- Included in Support
Cons of Headway
- Low Visibility: Users have to actively click a small widget to see your updates. Most users ignore it and miss your new features starting today now.
- No Real-time Alert: Headway is great for a history log, but bad for breaking news or urgent alerts that need to pop up for your entire support team today.
- Disconnected from Support: If a user has a question about an update, they cannot ask the changelog. They have to open a separate ticket for your support team now.
The Bottom Line: If you are looking for a modern, AI-first support tool that handles Headway's complexity without the high price tag, BotDesk is the logical choice for your team. With native WhatsApp integration and push to chat, it's built for 2026 and beyond.
Switch From Headway To BotDesk
Switching from Headway is effortless. We import your data instantly so you can upgrade your support system without any downtime or complex setup.
Switch From Headway To Botdesk
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Target Users
Create segments (e.g., "Active last 30 days") to ensure your updates are relevant. Migrate your entire customer history without any downtime.
Send
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Frequently Asked Questions
Common questions about switching from Headway to BotDesk. See how to import your data and start saving today.
No. We are a customer communication platform. We replace the *need* for a dedicated changelog by making announcements more effective via chat/email.
Loved By Support Teams
See what our clients have to say about BotDesk. Join thousands of satisfied companies that are automating support and growing faster today.
"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."
"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."
"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."
Stop Drowning In Tickets. Start Resolving Them Instantly.
Join 200+ companies using BotDesk to automate 80% of customer questions while keeping a human touch.