The Best Medallia Alternative With Actionable AI
Discover why Medallia users are switching to BotDesk. Get advanced AI agents, fair pricing, and omni-channel support that scales with your growth.
The Dashboard Trap
Medallia was built for the past. BotDesk delivers the AI-native speed, flexibility, and automation modern teams need to delight their customers.
Listening Only
Medallia listens to complaints. BotDesk solves them immediately using advanced AI for your entire support team starting today now.
Lag Time
By the time you see the trend in Medallia, you have lost customers. BotDesk fixes issues in real-time for your entire support team today.
Massive Cost
Medallia is a six-figure investment. BotDesk delivers massive value for a fraction of that cost for your entire support team right now.
Skip Medallia's Limits
BotDesk provides every feature you need to automate support effortlessly. Enjoy powerful AI tools without the complexity or hidden costs of others.
Real-time Resolution
Fix It
Don't just report that "Billing" is a pain point. Let BotDesk's AI handle billing inquiries automatically.
Unified Platform
Experience Everything For Your Team
Combine your experience management with your support desk for a holistic view.
Setup Speed
Experience Go Live For Your Team
Start improving customer experience this week, not next quarter.
Sentiment AI
Experience Intervene For Your Team
Our AI detects negative sentiment during chat and changes tone or escalates instantly.
Changelog
Inform
Update customers on fixes directly. Close the feedback loop.
Pricing
Value
Pay for results and active users, not for complex licensing models.
BotDesk vs Medallia
See exactly how BotDesk outperforms the competition. Compare features, pricing, and capabilities side-by-side to make the smartest choice for you.
Why Businesses Switch To BotDesk
Join thousands of teams choosing BotDesk. Experience the perfect balance of power, simplicity, and value that modern businesses demand for growth.
Pros of BotDesk
- AI Agent
- CX + Support
- Days
- Active
- Feedback Loop
- Modern SaaS
Cons of Medallia
- Listening Only: Medallia listens to complaints. BotDesk solves them immediately using advanced AI for your entire support team starting today now.
- Lag Time: By the time you see the trend in Medallia, you have lost customers. BotDesk fixes issues in real-time for your entire support team today.
- Massive Cost: Medallia is a six-figure investment. BotDesk delivers massive value for a fraction of that cost for your entire support team right now.
The Bottom Line: If you are looking for a modern, AI-first support tool that handles Medallia's complexity without the high price tag, BotDesk is the logical choice for your team. With native WhatsApp integration and ai agent, it's built for 2026 and beyond.
Switch From Medallia To BotDesk
Switching from Medallia is effortless. We import your data instantly so you can upgrade your support system without any downtime or complex setup.
Switch From Medallia To Botdesk
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Automate
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Resolve
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Frequently Asked Questions
Common questions about switching from Medallia to BotDesk. See how to import your data and start saving today.
For actionable support and feedback, yes. For massive enterprise surveys, you might use both, but BotDesk drives the actual resolution.
Loved By Support Teams
See what our clients have to say about BotDesk. Join thousands of satisfied companies that are automating support and growing faster today.
"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."
"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."
"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."
Stop Drowning In Tickets. Start Resolving Them Instantly.
Join 200+ companies using BotDesk to automate 80% of customer questions while keeping a human touch.