The Best Mention Alternative For AI Social Support
Discover why Mention users are switching to BotDesk. Get advanced AI agents, fair pricing, and omni-channel support that scales with your growth.
The "Now What?" Problem
Mention was built for the past. BotDesk delivers the AI-native speed, flexibility, and automation modern teams need to delight their customers.
Monitoring Only
Mention is great for monitoring, but weak for engagement. BotDesk is built for two-way conversation for your entire support team now.
Response Time
Alerts can get buried. BotDesk creates tickets that demand attention and resolution for every single interaction for your support team.
No GenAI
Mention does not draft replies for you. BotDesk does it automatically for your entire support team starting today and moving forward.
Skip Mention's Limits
BotDesk provides every feature you need to automate support effortlessly. Enjoy powerful AI tools without the complexity or hidden costs of others.
Actionable Mentions
Experience Workflow For Your Team
Turn a mention into a ticket with a status, assignee, and deadline.
AI Reply
Draft
Click "Reply with AI" to generate a perfect response based on your help docs.
Unified Inbox
Experience Centralize For Your Team
Don't tab switch. See Twitter mentions next to Intercom chats.
Knowledge Base
Experience Educate For Your Team
Use your content to answer questions, not just apologize.
Pricing
Simple
Monitor and reply without worrying about quota limits.
Mobile
Action
Our mobile experience is designed for resolving tickets on the go.
BotDesk vs Mention
See exactly how BotDesk outperforms the competition. Compare features, pricing, and capabilities side-by-side to make the smartest choice for you.
Why Businesses Switch To BotDesk
Join thousands of teams choosing BotDesk. Experience the perfect balance of power, simplicity, and value that modern businesses demand for growth.
Pros of BotDesk
- Ticket
- Generative
- All Channels
- Integrated
- Flat
- Reply focused
Cons of Mention
- Monitoring Only: Mention is great for monitoring, but weak for engagement. BotDesk is built for two-way conversation for your entire support team now.
- Response Time: Alerts can get buried. BotDesk creates tickets that demand attention and resolution for every single interaction for your support team.
- No GenAI: Mention does not draft replies for you. BotDesk does it automatically for your entire support team starting today and moving forward.
The Bottom Line: If you want a modern, AI-first customer support tool that handles Mention's complexity without the high enterprise price tag, BotDesk is the logical choice for your team. With WhatsApp integration and ticket, it's built for 2026 and beyond.
Switch From Mention To BotDesk
Switching from Mention is effortless. We import your data instantly so you can upgrade your support system without any downtime or complex setup.
Switch From Mention To Botdesk
Connect your email, website widget, and social channels to BotDesk in just a few minutes. Your team will be handling support tickets instantly.
Filter
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Solve
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Frequently Asked Questions
Common questions about switching from Mention to BotDesk. See how to import your data and start saving today.
For support and engagement, yes. For brand monitoring across the entire web (blogs, etc.), Mention is still useful as a complement.
Loved By Support Teams
See what our clients have to say about BotDesk. Join thousands of satisfied companies that are automating support and growing faster today.
"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."
"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."
"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."
Stop Drowning In Tickets. Start Resolving Them Instantly.
Join 200+ companies using BotDesk to automate 80% of customer questions while keeping a human touch.