The Best Smartsupp Alternative With AI Support
Discover why Smartsupp users are switching to BotDesk. Get advanced AI agents, fair pricing, and omni-channel support that scales with your growth.
Video Recording vs Active Selling
Smartsupp was built for the past. BotDesk delivers the AI-native speed, flexibility, and automation modern teams need to delight their customers.
Passive Analytics
You can watch session recordings all day, but unless you interrupt them manually, you lose the sale for your entire support team.
Limited Automation
Smartsupp has basic chatbots, but they lack the generative AI power to handle complex questions for your entire support team today.
Per-Agent Costs
As your team grows, your bill grows. You pay per seat even if the agent is just watching recordings for your entire support team now.
Skip Smartsupp's Limits
BotDesk provides every feature you need to automate support effortlessly. Enjoy powerful AI tools without the complexity or hidden costs of others.
Proactive AI Engagement
Don't Just Watch Visitors, Help Them
BotDesk detects when a user is stuck and proactively offers help using AI, increasing conversion rates significantly.
Generative Product Knowledge
Instant Expert On Your Store Today
Connect your website or upload your product catalog. BotDesk becomes an expert on your inventory instantly.
Unified Inbox
Centralize Support For Your Team
Smartsupp is primarily a web widget. BotDesk brings all your channels (WhatsApp, IG, Email) into one professional dashboard.
Actionable Insights
Understand The "why" For Your Team
Instead of guessing from a video why a user left, BotDesk analyzes the chat transcript to tell you exactly what objection they had.
No Per-Agent Fees
Experience Grow Your Team Freely
Add your whole support team to BotDesk without worrying about per-seat licensing costs on our Scale plan.
Native Payments
Experience Sell Directly In Chat
BotDesk allows you to send payment links and confirm transactions directly within the chat window.
BotDesk vs Smartsupp
See exactly how BotDesk outperforms the competition. Compare features, pricing, and capabilities side-by-side to make the smartest choice for you.
Why Businesses Switch To BotDesk
Join thousands of teams choosing BotDesk. Experience the perfect balance of power, simplicity, and value that modern businesses demand for growth.
Pros of BotDesk
- AI initiates & closes
- Learns your catalog
- WhatsApp + Email + Web
- Conversation Analysis
- Unlimited Seats (Scale Plan)
- Stripe Integration
Cons of Smartsupp
- Passive Analytics: You can watch session recordings all day, but unless you interrupt them manually, you lose the sale for your entire support team.
- Limited Automation: Smartsupp has basic chatbots, but they lack the generative AI power to handle complex questions for your entire support team today.
- Per-Agent Costs: As your team grows, your bill grows. You pay per seat even if the agent is just watching recordings for your entire support team now.
The Bottom Line: If you are looking for a modern, AI-first support tool that handles Smartsupp's complexity without the high price tag, BotDesk is the logical choice. With native WhatsApp integration and ai initiates & closes, it's built for 2026 and beyond.
Switch From Smartsupp To BotDesk
Switching from Smartsupp is effortless. We import your data instantly so you can upgrade your support system without any downtime or complex setup.
Switch From Smartsupp To Botdesk
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Connect Your Catalog
Connect your email, website widget, and social channels to BotDesk in just a few minutes. Your team will be handling support tickets instantly.
Activate Sales Mode
Switching to BotDesk is simple. We import your data instantly so you can upgrade your support experience without any downtime or complex setup.
Frequently Asked Questions
Common questions about switching from Smartsupp to BotDesk. See how to import your data and start saving today.
No. We focus on privacy and active resolution. We believe solving the customer's problem via chat is more effective than watching their screen silently.
Loved By Support Teams
See what our clients have to say about BotDesk. Join thousands of satisfied companies that are automating support and growing faster today.
"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."
"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."
"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."
Stop Drowning In Tickets. Start Resolving Them Instantly.
Join 200+ companies using BotDesk to automate 80% of customer questions while keeping a human touch.