Real-Time Conversation Dashboard

Live Monitoring

You can't manage what you can't see. Our new Real-Time Conversation Dashboard gives team leads a mission-control view of their entire support operation as it happens.

The Challenge

Without real-time visibility, managers rely on end-of-week reports to spot problems. By then, the queue has already exploded, SLAs have been breached, and customers are angry. You need to know when a surge is happening right now.

Our Solution

We've built a live socket-based dashboard that updates instantly. Watch incoming chats appear, see agents pick them up, and spot bottlenecks before they become crises.

Key Metrics

• Queue Depth: See exactly how many customers are waiting for an agent.
• Active Conversations: Monitor concurrent chat load per agent to prevent burnout.
• Longest Wait Time: Identify the "red alert" tickets that have been ignored for too long and jump in to help.