Automated CSAT Surveys

Measure Satisfaction

How do you know if your customers are actually happy? Our Automated CSAT (Customer Satisfaction) surveys take the guesswork out of the equation seamlessly.

The Challenge

Most customers won't go out of their way to tell you they had a mediocre experience—they'll just leave. Without a structured feedback mechanism, you are flying blind, unaware of agent performance issues or product frustrations until it's too late.

Our Solution

We can now automatically present a simple, non-intrusive survey at the end of every resolved conversation.

Key Capabilities

• One-Click Ratings: Users can rate their experience from 1 to 5 stars with a single tap.
• Optional Feedback: If they rate you low, we prompt them to explain why, giving you actionable feedback.
• Agent Scorecards: See exactly which agents are delighting customers and which need more coaching.