CSV Export for Analytics

Data Portability

Your data is arguably your most valuable asset. With our new CSV Export feature, you can now take your conversation logs, metrics, and customer insights anywhere you need them.

The Challenge

Built-in dashboards are great for day-to-day monitoring, but sometimes you need to dig deeper. You might want to run a custom pivot table in Excel, feed data into a BI tool like Tableau, or simply archive old records.

Our Solution

We've added a robust export engine to the Analytics tab.

• Full Conversation Logs: Download the raw text of every chat for qualitative analysis.
• Performance Metrics: Export agent response times and resolution rates.
• Customer Lists: Pull a CSV of all contacts who have chatted with you in the last month.

Key Benefits

• Custom Reporting: Build whatever charts you want using your own tools.
• Archives: Easily back up your interaction history.
• Integration: Feed this data into other internal systems manually.