Omnichannel Message Search

Find Anything

As you add more channels—WhatsApp, Email, Instagram—your customer data gets scattered. Our new Omnichannel Search Engine unifies these streams into a single, searchable archive.

The Challenge

"I think this customer emailed us last week, or maybe they messaged on Facebook?" Searching for a customer across three different platforms is a nightmare. It wastes time and leads to fragmented customer experiences where agents are missing half the story.

Our Solution

One search bar to rule them all. Type a name, email, phone number, or even a specific keyword like "refund request", and we will surface every matching conversation from every connected channel.

Key Capabilities

• Universal Indexing: Search across WhatsApp, Facebook Messenger, Email, and Webchat simultaneously.
• Advanced Filters: Narrow down results by date range, assignee, or specific channel to find exactly what you need.
• Contextual Preview: See a snippet of the conversation in the search results to verifying it's the right one before clicking.