WhatsApp Business Templates
WhatsApp API Features
WhatsApp is no longer just for support; it's a powerful engagement channel. Our upgraded WhatsApp Business API integration gives you the tools to proactively reach customers and guide them through complex workflows with ease.
The Challenge
The 24-hour support window on WhatsApp can be limiting. Once it closes, businesses couldn't reach out to customers without breaking rules or paying high fees. Additionally, typing out long text options for users to choose from leads to drop-offs and confusion.
Our Solution
We now support the full range of Meta's specialized message types. You can send pre-approved template messages to re-engage users days or weeks later, and use interactive list messages to replace clunky text menus.
Key Capabilities
- Template Messages: Send shipping updates, appointment reminders, or special offers outside the 24-hour support window (subject to Meta approval).
- Interactive List Messages: Replace "Type 1 for Sales, 2 for Support" with a clean, tappable menu that improves conversion rates.
- Quick Reply Buttons: Let users confirm actions ("Yes", "No", "Cancel") with a single tap, speeding up conversation flow.
Included in this update
Send proactive WhatsApp notifications.
Native button inputs.
Start Using These Features Today
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