Shopify Order Tracking
Enhanced Shopify Integration
Empower your support agents with instant access to critical e-commerce data. With our enhanced Shopify Order Tracking integration, your team no longer needs to tab-switch between the chat dashboard and your Shopify admin panel. Everything they need to solve "Where is my order?" tickets is right there in the sidebar.
The Challenge
E-commerce support is flooded with WISMO (Where Is My Order) tickets. Agents waste valuable seconds looking up order numbers, verifying customer identities, and checking shipping statuses in a separate window. This friction adds up, leading to slower response times and agent fatigue.
Our Solution
We've brought the data to the conversation. Now, when a customer chats in, BotDesk automatically identifies them by email and pulls their entire Shopify order history into the agent's view.
Key Capabilities
- Real-Time Order Status: Instantly see if an order is Unfulfilled, Shipped, or Delivered, along with the tracking link.
- Customer Lifetime Value (LTV): See the total amount a customer has spent to prioritize VIP support.
- Product Details: Hover over line items to see product images and variants, helping agents answer specific product questions faster.
Included in this update
View status and tracking numbers.
See total customer spend.
Start Using These Features Today
Join over 200+ companies automating their customer support with BotDesk.