Track AI performance, monitor customer sentiment, and optimize your support strategy with real-time analytics reports available.
You can not fix what you do not measure. Get full visibility into your customer support operations with real-time analytics today instantly.
Without data, you do not know the top reasons for support contact. BotDesk shows you exactly what customers ask about in real-time now.
Missed signals of frustration lead to silent churn. Sentiment analysis alerts you to problems before customers leave your platform.
You do not know which help articles are actually missing. BotDesk highlights unanswered questions to guide content creation for you.
Gain deep insights into customer support performance instantly. Track interactions and optimize your operations with real-time data.
Automatically detect customer mood including happy, frustrated, or neutral. Take action before issues escalate further with your users.
AI groups similar questions so you know what is trending. Identify patterns and optimize your support strategy daily for your growth.
Track response time and resolution metrics for your human team. Identify top performers and coaching opportunities for your employees.
Explore how analytics and insights work in detail. Learn how BotDesk helps you make data-driven support decisions for your business.
Why are shipping tickets spiking this week? Analytics lets you drill down into conversation tags to find root causes and fix underlying issues before they grow bigger.
BotDesk highlights questions the AI could not answer. This is your roadmap for what content to add to your help center to improve deflection rates and customer trust.
Go beyond simple chat history with advanced analytics. See how BotDesk gives you actionable insights from every conversation instantly now.
Find answers to common questions about analytics and insights. Learn how to track performance and sentiment in real-time proactively today.
See what fast-growing teams say about analytics and insights. Join thousands of companies making data-driven decisions daily and effectively.
"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."
"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."
"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."
Join 200+ companies using BotDesk to automate 80% of customer questions while keeping a human touch.