Playground

Test your agent in real-time

Playground

The Playground is your safe space to test and debug your agent before going live. It simulates a real chat environment but with added developer tools to help you understand why the AI answers the way it does.

Key Features

  • Real-Time Simulation: Test exactly how your agent will behave on your website or WhatsApp.
  • Debug Mode: When enabled, the AI displays the "Sources" for every answer. You can see the exact snippets of text from your PDFs or website that were used to ground the response.
  • Model Switcher: Test how different brain models (e.g., GPT-4o vs Claude 3.5 Sonnet) perform with your data. Some models are better at technical reasoning, while others excel at creative writing.
  • Variable Viewer: Track captured data (like Name, Email, or Order ID) that the AI extracts during the conversation.
  • System Instruction Testing: Instantly see how changes to your "Personality" settings in the dashboard affect the AI's tone and behavior.

Testing Strategy

  1. Ask Edge Cases: Don't just ask easy questions. Try to confuse the bot to see where its knowledge ends.
  2. Verify Citations: Ensure the AI is citing the correct documents. If it's citing the wrong page, your data might be too redundant.
  3. Reset Session: Use the "Clear Chat" button to start fresh and test lead capture flows from the beginning.
Testimonials

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"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."

"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."

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"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."

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