Google Drive Knowledge Sync

Use your existing documentation stored in Google Drive to train your AI agent automatically.

What It Does

Instead of manually uploading files, BotDesk connects to your Google Drive and "listens" for changes. When you update a doc or add a new PDF to a synced folder, your AI's knowledge base is updated automatically.

Key Features

• Multi-Format Support: Sync Google Docs, Sheets, PDFs, and TXT files.
• Folder Ingestion: Select entire folders to index. Any new sub-folder or file added later is automatically processed.
• Permissions Aware: BotDesk only accesses files you explicitly select during the OAuth process.
• Shared Drives: Full support for Google Workspace Shared Drives (team drives).

Setup Steps

Step 1: Connect your Account

1. Go to Data Sources → Google Drive in BotDesk.
2. Click "Sign in with Google".
3. Grant permissions to view and download your Drive files.

Step 2: Select Sources

1. A file picker will appear. Browse your Drive and select the folders or individual files you want the AI to learn from.
2. Click "Sync Selected".

Step 3: Training

1. BotDesk will begin downloading and parsing the content.
2. Depending on the volume of files, this can take 2-5 minutes.
3. Once finished, click "Retrain Agent" to push the knowledge to the AI.

Best Practices

• Organize by Topic: Create a folder named "AI Knowledge" in your Drive and only sync that folder.
• Clean Documents: Ensure Google Docs don't contain a massive amount of internal comments or unresolved suggestions, as these can be parsed by the AI.
• Sheet Support: For Google Sheets, ensure the data is in a clean table format (Headers on top row).