Email Channel
Automate email support by forwarding incoming mail to BotDesk.
What It Does
Email integration lets your AI agent respond to customer emails. Incoming mail is analyzed by AI, and a draft response is generated—you can review and send, or enable full automation.
How It Works
- BotDesk provides a unique email address (e.g.,
support@your-workspace.botdesk.ai) - You set up email forwarding from your inbox to this address
- AI drafts a reply based on your knowledge base
- Reply is sent from your original email address (via SMTP)
Setup Steps
Step 1: Get Your BotDesk Address
- Go to Deploy → Email in BotDesk
- Note your unique forwarding address
Step 2: Configure Forwarding
In Gmail:
- Settings → See all settings → Forwarding and POP/IMAP
- Add a forwarding address → paste BotDesk address
- Verify the address (we'll auto-confirm)
- Select "Forward a copy"
Step 3: Configure SMTP (Optional)
To reply FROM your own address:
- Go to Settings → Email SMTP
- Enter your SMTP credentials (server, port, username, password)
- Test connection
Features
- AI-generated replies
- Thread detection (groups related emails)
- Attachment handling
- Priority tagging ("Urgent", "Sales", "Support")
Notes
- For best results, keep email threads short (AI has context limits)
- Enable "Draft Only" mode initially to review AI responses before going live