Gmail Integration

Generate AI-drafted email replies based on your knowledge base.

What It Does

BotDesk connects to your Gmail inbox to help you respond to emails faster. When an email arrives, AI drafts a reply using your knowledge base—you just review and click Send.

Key Capabilities

• Auto-Draft Replies: Opens Gmail, sees a draft ready to send
• Inbox Triage: AI tags emails as "Urgent", "Sales", "Support"
• Knowledge-Aware: Responses are based on your docs and FAQs
• Spam Detection: Semantic analysis catches spam that slips through filters
• Style Match: AI learns your writing tone over time

Setup Steps

Step 1: Connect Gmail

1. Go to Actions → Gmail in BotDesk
2. Click "Sign in with Google"
3. Select your Gmail account and grant access

Step 2: Set Rules

Define which emails to draft:

• All incoming emails
• From specific domains (e.g., @client.com)
• Containing specific keywords

Step 3: Review Mode

By default, emails are saved as Drafts only—you must click Send.
For full automation, enable "Auto-Send" (recommended only after testing).

How It Works

1. Email arrives in your inbox
2. BotDesk analyzes the content
3. AI drafts a reply based on your knowledge base
4. Draft appears in your Gmail Drafts folder
5. You review, edit if needed, and click Send

Security

• BotDesk uses restricted Gmail scopes
• We do not store your email content after processing
• Works with personal Gmail and Google Workspace accounts
• OAuth can be revoked anytime

Notes

• Long threads may be truncated due to AI context limits
• Best for high-volume, repetitive email support scenarios