WooCommerce
WooCommerce Integration
Connect your WooCommerce store for order tracking and product information.
What It Does
Similar to Shopify, but for WordPress/WooCommerce stores. AI can look up orders, answer product questions, and assist with returns.
Key Capabilities
- Order status lookup
- Product catalog awareness
- Shipping tracking information
- Return policy assistance
Setup Steps
Step 1: Generate API Keys
- In WordPress Admin, go to WooCommerce → Settings → Advanced → REST API
- Add a new key with Read/Write permissions
- Copy the Consumer Key and Consumer Secret
Step 2: Connect to BotDesk
- Go to Actions → WooCommerce in BotDesk
- Enter your store URL
- Paste the Consumer Key and Consumer Secret
- Click Connect
Notes
- Requires WooCommerce REST API enabled
- Works with most WooCommerce themes and plugins
- Product sync happens daily (or on-demand)