WooCommerce Integration

Connect your WooCommerce store for order tracking and product information.

What It Does

Similar to Shopify, but for WordPress/WooCommerce stores. AI can look up orders, answer product questions, and assist with returns.

Key Capabilities

• Order status lookup
• Product catalog awareness
• Shipping tracking information
• Return policy assistance

Setup Steps

Step 1: Generate API Keys

1. In WordPress Admin, go to WooCommerce → Settings → Advanced → REST API
2. Add a new key with Read/Write permissions
3. Copy the Consumer Key and Consumer Secret

Step 2: Connect to BotDesk

1. Go to Actions → WooCommerce in BotDesk
2. Enter your store URL
3. Paste the Consumer Key and Consumer Secret
4. Click Connect

Notes

• Requires WooCommerce REST API enabled
• Works with most WooCommerce themes and plugins
• Product sync happens daily (or on-demand)