Shopify Integration

Connect your Shopify store to automate order tracking, product questions, and returns.

What It Does

BotDesk syncs with your Shopify store to give customers instant answers about orders, products, and policies—24/7, without human intervention.

Key Capabilities

• Order Tracking: "Where is my order?" → Live tracking status
• Product Recommendations: "Do you have red sneakers?" → Product links
• Refund/Return Info: Guide customers through your return policy
• Inventory Lookup: "Is this in stock?" → Real-time availability
• Abandoned Cart Recovery: Nudge hesitant shoppers with offers

Setup Steps

Step 1: Install App

1. Go to Actions → Shopify in BotDesk
2. Enter your Shopify store URL (e.g., mystore.myshopify.com)
3. Click "Install App"
4. You'll be redirected to Shopify—approve the installation

Step 2: Sync Catalog

• Products, variants, and descriptions sync automatically
• This enables AI to answer product questions accurately

Step 3: Enable Order Tracking

• Grant order read permissions
• Customers can now ask about their order status

Step 4: Add to Storefront

Enable the chat widget on your Shopify theme to start conversations.

Example Conversations

Customer: "Where's my order #1234?"
AI: "Your order is currently in transit! Here's the tracking link: [link]. Expected delivery: Thursday."

Customer: "Do you have this shoe in size 10?"
AI: "Yes! The 'Classic Runner' is available in size 10. Here's the link to order: [link]"

Notes

• Works with 100% of Shopify themes
• Widget doesn't affect page speed
• Product catalog updates sync every 6 hours (or on-demand refresh)