Messenger

Facebook Messenger

Automate customer support on your Facebook Page with AI-powered replies.

What It Does

BotDesk connects to your Facebook Business Page and automatically responds to new Messenger conversations. The AI can answer questions using your knowledge base, handle FAQs, and escalate complex issues to your team.

Key Features

  • One-Click Connect: Login with Facebook, select your Page, done
  • Automatic Replies: AI responds to new messages instantly
  • Human Handoff: Seamless escalation when AI can't help
  • Page Inbox Sync: All conversations visible in BotDesk's unified inbox

Setup Steps

  1. Go to Deploy → Messenger in BotDesk
  2. Click "Login with Facebook"
  3. Select the Facebook Page you want to connect
  4. Grant the required permissions (pages_messaging)
  5. Done! Your AI agent is now active on Messenger

Required Permissions

BotDesk requests these Facebook permissions:

  • pages_messaging: Read and respond to messages
  • pages_read_engagement: Access Page information
  • pages_manage_metadata: Manage webhook subscriptions

Testing

After connecting:

  1. Open a private/incognito browser window
  2. Go to your Facebook Page and click "Message"
  3. Send a test message
  4. Watch the AI respond in real-time

Notes

  • Your Page must be published (not in draft mode)
  • You need Admin or Editor role on the Page
  • Messenger conversations appear in BotDesk's Activity log
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"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."

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"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."

"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."

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"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."

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